We aim towards providing excellent customer service to our esteemed customers.
However, all products purchased from us are non refundable, this is due to the nature of our products.
We are happy for customers to apply for return and exchange within 5 days or receiving their package and we can only offer exchange with an equally priced product.
We would not be able to offer exchange with a lower price product Buh can allow customers to go for a higher price product as long as they preferred and happy to complete payment for the product.
ELLIGIBILITY FOR REFUND
to be eligible for an exchange, customer must reach out to us within 5 days of receiving the package. Product must be unused and in the same condition that you receive it.
Hairs altered by washing, cutting the lace and applying products on will not be accepted for an exchange.
In a very rare case of refund, 85% of amount paid will be refunded and this is due to make up for transaction fees, processing time and shipping fees.
Please note Customised order are non exchangeable but hair can be returned for adjustments.
Customers are responsible to cover the cost of shipping the hair to us.
CANCELLATIONS
Please notify us through WhatsApp if you want to cancel your order within a 24 hour time frame, after 24 hours orders cannot be cancelled, also, note 95% of the money will be refunded due to processing fees.
LOST/STOLEN/DELAYED PACKAGE
Our brand is strictly not responsible for packages that are lost or stolen if the tracking number shows the package has been successfully delivered.
If package is delayed, we will support by reaching out to the courier service and follow up as required.
IMPORTANT NOTICE
WE reserve the right to modify our refund policy at any time and they take effect once on our website.
We will notify our customers once our policy is updated.
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